%A I?igo Saez-Uribarri %A Isabel Paredes Zabala %J Zerbitzuan %T Actividades formativas y satisfacci?n de usuarios: sesgos debidos al perfil socio-laboral e implicaciones (Training activities and user satisfaction: biases due to social/work profile and implications) %X El objetivo del estudio es identificar las caracter?sticas del perfil de los alumnos de cursos de formaci?n en materia de Servicios Sociales que condicionan sus valoraciones sobre la formaci?n recibida. Se analizaron 24 cursos de formaci?n con un cuestionario de 15 preguntas orientadas a evaluar la satisfacci?n de los alumnos. De los 762 cuestionarios cumplimentados, el 77.2% correspond?an a mujeres, y la edad del 80.7% oscilaba entre los 20 y 40 a?os. Las variables del perfil se han sometido a un an?lisis de correspondencias y las variables de satisfacci?n a un an?lisis factorial. Ha sido posible identificar dos tipos de perfil: a) el Tipo I comprende al personal voluntario, menor de 25 a?os que se encuentra en paro o buscando su primer empleo, y b) el Tipo II comprende a profesionales ocupados mayores de 31 a?os. Se ha observado valoraciones de los cursos m?s cr?ticas en los alumnos de Tipo II. Tambi?n resultan significativas las diferencias generadas sobre la satisfacci?n por el nivel de estudios de los alumnos, por su relaci?n con los Servicios Sociales y por su edad. Parad?jicamente, la situaci?n laboral y el sexo, tomadas de forma independiente, no introducen sesgos sobre la satisfacci?n. Todas las variables de perfil estudiadas generan sesgos en la satisfacci?n, ya sea considerandolas de forma independiente o por ser necesarias para definir un tipo de perfil. Esto hace necesaria su inclusi?n en cuestionarios y la eliminaci?n de su efecto para establecer comparaciones entre cursos. Los resultados tambi?n permiten realizar algunas especulaciones socio-laborales en el contexto de los Servicios Sociales. ***************************************************** The objective of the study is to identify the profile characteristics of students on Social Services training courses which determine their assessment of the received training. 24 training courses were analysed by means of a questionnaire composed of 15 questions directed at the assessment of student satisfaction. Of the 762 completed questionnaires, 77.2% were from women, and the age of 80.7% ranged between 20 and 40 years of age. The profile variables were subjected to analysis by correspondence and the satisfaction variables were subjected to factor analysis. It was possible to identify two types of profile: a) Type I consists of voluntary personnel, under 25 years of age, who are unemployed or seeking their first job, and b) Type II consists of diligent professionals, over 31 years of age. The most critical assessments of the courses were observed in Type II students. Differences generated concerning satisfaction by educational level, by their relationship with Social Services and by age were also found to be significant. Paradoxically, employment status and gender, when examined independently, do not introduce biases in satisfaction. All of the profile variables examined generate biases in satisfaction, whether examined independently or as necessary to define a type of profile. This requires that they be included in questionnaires and their effect be eliminated in order to establish comparisons between courses. The results also allow for some social/work speculations within the context of Social Services. %K Formaci?n Continua, Trabajo Social, Servicios Sociales, voluntariado, evaluaci?n de la formaci?n, Ongoing Training, Social Work, Social Services, volunteer, training assessment, Euskadi %P 28-33 %V 33 %D 1997 %L cogprints5528