%A W J Clancey
%A B Jordan
%A P Sachs
%A D Torok
%T Formal modeling for work systems design
%X One approach to applied AI is to automate business processes and remove people from the system. Another approach is to use AI methods to model how work actually gets done, so we can understand the essential role of knowledge people have about each other ("social knowledge") in allocating resources, assigning jobs, and forming teams.
%D 1993
%K business process modeling, re-engineering, soci-technical systems, business anthropology, ethnography
%L cogprints449

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