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Formal modeling for work systems design

Clancey, W J and Jordan, B and Sachs, P and Torok, D (1993) Formal modeling for work systems design. [Conference Paper] (Unpublished)

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Abstract

One approach to applied AI is to automate business processes and remove people from the system. Another approach is to use AI methods to model how work actually gets done, so we can understand the essential role of knowledge people have about each other ("social knowledge") in allocating resources, assigning jobs, and forming teams.

Item Type:Conference Paper
Keywords:business process modeling, re-engineering, soci-technical systems, business anthropology, ethnography
Subjects:Computer Science > Artificial Intelligence
Philosophy > Epistemology
Psychology > Social Psychology
ID Code:449
Deposited By:Clancey, Bill
Deposited On:09 Jun 1998
Last Modified:11 Mar 2011 08:53

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